OKTAGON s.r.o. is an authorized distributor of DNIPRO-M STORES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (headquartered in Poland) in Slovakia. OKTAGON s.r.o. handles the sales of these products and accepts warranty claims from customers who purchased goods in official DNIPRO-M stores in Slovakia or through the online store DNIPRO-M.SK
How to Submit a Warranty Claim:
• By email: skdniprom@gmail.com
• In person at any official DNIPRO-M store in Slovakia
Dnipro-M Warranty Conditions in Slovakia:
• 1-year warranty – on 12V and 20V batteries and their chargers.
• 3-year warranty – on all power tools.
• 5-year warranty – on selected welding machine models and ULTRA hand tool series.
• Instant replacement – if a tool fails within the warranty period, it can be immediately replaced in DNIPRO-M stores in Slovakia, subject to availability.
Warranty Claim Conditions:
1. Claims related to damaged or undelivered goods must be reported within 48 hours of receiving the shipment.
2. Claims for defective products must be submitted within the warranty period (36 months) via email or in-store.
3. The warranty does not cover damages caused by misuse, natural disasters, or other external factors.
Warranty Claim Procedure:
• If the claim is approved, OKTAGON s.r.o. will send the product back to the manufacturer in Poland (at the manufacturer's expense). Repair or replacement will be carried out according to the manufacturer’s terms.
• Claims must be resolved within 14 days of submission.
Important Information:
• The product must be properly packaged to prevent damage during transportation.
• Claims will not be accepted if the defect is caused by improper use or unauthorized modifications.
Warranty regulations are based on the following laws:
• Act No. 40/1964 Zb. Civil Code (as amended)
• Act No. 513/1991 Zb. Commercial Code (as amended)
• Act No. 250/2007 Zb. Consumer Protection Act (as amended)